Community Development Manager

Company: Race Telecommunications LLC
Location: Lancaster
Posted on: April 1, 2025

Job Description:

Job Title: Community Development ManagerClassification: Full-Time, Exempt, At-WillReports to: Director of OSPDepartment: Construction and OSPLocation: Onsite: CaliforniaLocation Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required. Beware of recruiting scams posing as Race Communications. You can get more information about Race Communications at Race.com or contact our recruiting team directly.
About Us: As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come. Summary:The Community Development Manager is responsible for overseeing and managing the delivery of services to our customers, ensuring that all operations are carried out efficiently and meet the highest standards of quality and customer satisfaction. This role involves advocating for customers' needs, acting as the primary liaison between internal teams and end customers, managing critical incidents, and providing support to the Community Development team. The Community Development Manager also maintains accurate records, reports on order statuses, and utilizes technical tools to support service delivery processes. A strong commitment to safety, exceptional communication skills, and the ability to work collaboratively in a fast-paced, dynamic environment are essential for success in this position. The Community Development Manager exercises significant independent judgement, problem solving, and discretion in the development and implementation of service delivery and customer support systems with minimal direct supervision. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while effectively managing and motivating team members. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization. Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• Bachelor's degree (B.A./B.S.) in Community Development, Urban Planning, Public Administration, Social Work, Communications, or equivalent education and experience in a related field of study is preferred
• Minimum of five years of experience in community development, public relations, urban planning, project management, or a related field in the telecom industry preferred
• Minimum 3 years in a management role required
• Experience planning, managing, and executing community projects from concept to completion
• Ability to analyze demographic, economic, or social data to inform project decisions and identify community needs
• Demonstrated skills to mediate differences and handle community concerns tactfully
• Familiarity with regulatory requirements, local ordinances, and community development guidelines
• Mapping and data analysis skills can be advantageous, especially for roles focused on urban planning or economic development
• Experience working in cross-functional teams, ideally involving collaboration with local stakeholders, field teams, or external agencies
• Ability to travel to multiple work sites, work overtime, weekends, holidays, or off hours as needed
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable Skills:
  • Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
  • Functional use of common office equipment, computers, and office software
  • Strong time management skills, with the ability to manage priorities and workflow
  • Commitment to accuracy and high standards for quality of work
  • Ability to work with all levels of team members and management
  • Excellent problem resolution and customer service skills
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Excellent verbal and written communication skills
  • Ability to work on complex projects with general direction and minimal guidance
  • Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
  • Good judgement with the ability to make timely and sound decisions
  • Highly resourceful team-player, with the ability to also be extremely effective independently
  • Ability to effectively present information and respond to questions Essential Duties and Responsibilities: Community Engagement and Stakeholder Management
    • Serves as the primary liaison between the Race Communications and local communities, including homeowners' associations, municipalities, property managers, and business groups
    • Builds and maintains relationships with local government officials, utility companies, and community organizations to foster collaboration and support for Race Communications projects
    • Addresses community concerns, questions, and feedback about infrastructure projects, proactively managing public perception and handling complaints as they arise
    • Organizes community outreach events, public meetings, and informational sessions to inform and educate residents about upcoming projects and service improvements Project Coordination and Support
      • Collaborates with internal teams such as Outside Plant (OSP), Field Operations, Engineering, and Permitting to ensure alignment on project goals and timelines
      • Tracks project milestones, monitor progress, and communicate updates to both internal stakeholders and the community, managing expectations and resolving potential delays
      • Anticipates potential challenges and proactively communicate solutions to the community, minimizing disruptions and maintaining goodwill
      • Coordinates with field teams to support smooth execution of installations, upgrades, or maintenance projects within local communities Conflict Resolution and Issue Management
        • Mediates any conflicts that arise between Race Communications and community members, property managers, or local government officials
        • Quickly addresses issues related to service disruptions, property access, or construction impacts, ensuring Race maintains a positive reputation
        • Provides troubleshooting support and escalation pathways for community concerns, working with technical teams to ensure prompt resolution Reporting and Documentation
          • Maintains thorough documentation of community interactions, permits, regulatory compliance, and project status
          • Prepares reports for senior management on project progress, community feedback, and potential risks, including insights to inform future project planning
          • Tracks and reports on metrics related to community engagement and project success, measuring the impact of community relations efforts Brand Representation and Corporate Social Responsibility
            • Represents Race in a professional and positive manner, demonstrating commitment to community well-being and corporate social responsibility (CSR)
            • Promotes the company's values and its commitment to enhancing connectivity and infrastructure in the communities served Vehicle Maintenance and Travel:
              
              • Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
              • Maintains a clean driving record as defined by the current fleet insurance underwriter
              • Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
              • May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
                Other duties as applies. Supervisory Responsibilities:
                • Policy Adherence and Team Guidelines: Ensures that the team adheres to established policies and procedures outlined in the Race Communications Employee Handbook, promoting a culture of compliance and accountability in line with organizational standards.
                • Strategic Training and Development: Leads the training and mentoring of new team members, ensuring they gain the essential skills and knowledge to perform their roles effectively and safely. Works proactively to develop a long-term training strategy for the team's growth and performance improvement.
                • Cross-Functional Support and Compliance: Oversees employee support across various practices within the department, ensuring that issues are addressed in alignment with company policies, applicable laws, and organizational values. Manages conflicts and fosters collaboration across functions.
                • Leadership in Goal Setting and Performance Management: Guides the team to achieve long-term goals by setting performance standards, motivating the team, and providing regular, actionable feedback to help team members achieve personal and organizational objectives.
                • Payroll Compliance and Issue Resolution: Ensures that timecard submission is accurate, timely, and in compliance with payroll deadlines, while addressing any discrepancies or issues. Provides direction on resolving payroll matters and ensures the team is properly supported in this process.
                • Training Needs Analysis and Professional Development: Identifies broader team training needs, working to implement programs that drive professional growth and elevate team skills, while ensuring development is in alignment with company objectives and future growth.
                • Conflict Resolution and Team Dynamics: Manages interpersonal issues within the team by facilitating solutions-oriented approaches, resolving conflicts effectively, and maintaining a positive, high-performing work environment that supports collaboration and mutual respect.
                • Resource Allocation and Goal Alignment: Ensures the team has the necessary tools, resources, and support to succeed. Manages resources effectively, tracking progress toward aligned objectives that support both individual team success and overarching company goals.
                • Regulatory Compliance and Communication: Ensures the team complies with company policies, procedures, and regulatory requirements. Promotes open and transparent communication to maintain alignment and accountability across the team and department.
                • Reporting and Strategic Adjustments: Reports team performance, project updates, and challenges to upper management, using data to recommend improvements or adjustments as necessary to meet organizational targets and improve overall team performance.
                • Comprehensive Supervision and People Management: Takes a leadership role in the direct supervision of team members, including interviewing, hiring, and training employees. Plans, assigns, and directs work, ensuring performance evaluations, rewarding achievements, and disciplining where needed. Addresses complaints, resolves problems, and supports overall team dynamics. As Part of Our Team, You Will Enjoy:
                  • 100% Employer-paid medical, dental, vision, and life for all our employees
                  • 401 (k) with 100% Employer-matched up to 4% of your annual income
                  • Generous paid time off including sick, vacation, holiday and birthday pay
                  • Free Race highspeed internet and phone service where available All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment. Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date. Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation. Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruiting@race.com to initiate the interactive process. Updated: 03/2025
                    
                    Compensation details: 75000-80000 Yearly Salary
                    
                    
                    
                    PI67c4c1cc2eff-37248-37157643

Keywords: Race Telecommunications LLC, Lancaster , Community Development Manager, Executive , Lancaster, California