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Digital Customer Success Manager

Company: VirtualVocations
Location: San Bernardino
Posted on: October 16, 2024

Job Description:

A company is looking for a Digital Customer Success Campaign Manager to enhance customer engagement through digital strategies.



Key Responsibilities

Develop and implement digital programs to maximize customer value throughout their journey
Utilize automation and AI to create personalized customer experiences while reducing manual efforts
Measure and report on program performance, making recommendations for improvements


Required Qualifications

Bachelor's degree or equivalent experience in a relevant field
Over 10 years of experience with CRM, customer support, or marketing automation systems
Experience in delivering scalable Customer Success engagement through digital strategies
Familiarity with Gainsight and Salesforce for managing customer communication
Data-driven approach with strong analytical skills

Keywords: VirtualVocations, Lancaster , Digital Customer Success Manager, Executive , San Bernardino, California

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